Completed -
The scheduled maintenance has been completed.
Oct 25, 02:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 00:00 EDT
Scheduled -
Dear Tangoe User,
Tangoe will be engaging in proactive system network maintenance on the Tangoe Production data center beginning Sunday, October 25, 2026, at 12:00 AM Eastern to Sunday October 25, 2026, at 2:00 AM Eastern.
What does this mean to me?
Users may experience temporary connectivity lapses during this time as we are performing our network failover testing. This testing proactively validates our redundant network paths operate as designed, helping maintain service availability and minimize customer impact during a network or carrier disruption. This includes connection downtime to any client VPN tunnels, and our secure file transfer protocol servers, (SFTP - eft.tangoe.com). This may cause some files to not be placed on the sites.
We do not expect applications to be shut down or touched during this process, however connections to client VPN tunnels and eft.tangoe.com will be impacted.
Any files being uploaded / downloaded from SFTP (eft.tangoe.com) will have to be complete for the file to be valid. If the uploading / downloading process is interrupted, because of the maintenance, the process initializing any uploads / downloads will have to be retried. There is no risk of incorrect files or wrong data being passed to the SFTP sites during the maintenance.
As Tangoe cannot account for any internal client processes or scripts associated with network interruptions it is highly suggested that all owners re-run / check their processes for accurate results following the maintenance.
While we do not expect to use the full duration of the maintenance window, we are allowing additional time should the need arise.
Thank you for selecting us as your provider to simplify, manage and optimize your technology expenses and programs to improve your productivity, business continuity, and value creation.
Tangoe is aware of the recently disclosed critical vulnerabilities affecting PHP and has completed an assessment of our platforms for potential exposure.
Our Tangoe One platforms do not use PHP and are not affected by these vulnerabilities.
Our investigation has identified no evidence of compromise related to these vulnerabilities. Tangoe continues to actively monitor the evolving threat landscape and our environment and will take additional action as appropriate.
No action is required from Tangoe customers at this time.
Thank you for selecting us as your provider to simplify, manage and optimize your technology expenses and programs to improve your productivity, business continuity, and value creation.
Sincerely, Tangoe Information Technology & Security
Oct 22, 12:21 EDT
Completed -
The scheduled maintenance has been completed.
Oct 18, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 20:00 EDT
Scheduled -
OVERVIEW Tangoe Mobile's Infrastructure Team will be performing regularly scheduled maintenance tasks for hosted services.
IMPACT Tangoe Mobile's Infrastructure Team will make every effort to ensure maximum up-time. Should an outage arise from this maintenance window, an incident report will be generated and distributed.
You can follow along with the progress of maintenance on our Hosted Infrastructure by monitoring: http://status.mobiwm.com.
SCHEDULE Tangoe's Mobile monthly maintenance is scheduled to occur Saturday, October 17, 2026 at 8:00 PM Eastern. We have extended out this month's maintenance window to end Sunday, October 18, 2026 at 6:00 AM Eastern to allow for some additional back-end changes.
ADDITIONAL NOTES This maintenance window will be continuously monitored by both our Infrastructure Team and the Tangoe Mobile Monitoring Server. Any issues that arise will be immediately addressed and an incident report will be sent, if necessary.
Oct 3, 13:39 EDT