Completed -
The scheduled maintenance has been completed.
May 18, 06:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 20:00 EDT
Scheduled -
OVERVIEW Tangoe Mobile's Infrastructure Team will be performing regularly scheduled maintenance tasks for hosted services.
IMPACT Tangoe Mobile's Infrastructure Team will make every effort to ensure maximum up-time. Should an outage arise from this maintenance window, an incident report will be generated and distributed.
You can follow along with the progress of maintenance on our Hosted Infrastructure by monitoring: http://status.mobiwm.com.
SCHEDULE Tangoe's Mobile monthly maintenance is scheduled to occur Saturday, May 17, 2025 at 8:00 PM Eastern. We have extended out this month's maintenance window to end Sunday, May 18, 2025 at 6:00 AM Eastern to allow for some additional back-end changes.
ADDITIONAL NOTES This maintenance window will be continuously monitored by both our Infrastructure Team and the Tangoe Mobile Monitoring Server. Any issues that arise will be immediately addressed and an incident report will be sent, if necessary.
May 2, 17:10 EDT
Completed -
The scheduled maintenance has been completed.
May 10, 04:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 21:00 EDT
Scheduled -
Dear Tangoe User,
We will be performing maintenance at the Tangoe Data Center Friday, May 9, 2025, at 9:00 PM Eastern and ending on Saturday, May 10, 2025, at 4:00 AM Eastern.
We are performing needed configuration changes to our network infrastructure to achieve optimal performance.
What does this mean to me?
During the maintenance on Friday, May 9, 2025, users will experience connection downtime. This will have an impact on inbound / outbound connections and internet downtime is expected.
Users will experience connection downtime to any client VPN tunnels, and our secure file transfer protocol servers, (SFTP - eft.tangoe.com) and may cause some files to not be placed on the sites.
No applications will be shut down or touched during either process, however ALL connections to client VPN tunnels and eft.tangoe.com will be impacted.
Any files being uploaded / downloaded from SFTP (eft.tangoe.com) will have to be complete for the file to be valid. If the uploading / downloading process is interrupted, because of the maintenance, the process initializing any uploads / downloads will have to be retried. There is no risk of incorrect files or wrong data being passed to the SFTP sites during the maintenance.
As Tangoe cannot account for any internal client processes or scripts associated with network interruptions it is highly suggested that all owners re-run / check their processes for accurate results following the maintenance. While we do not expect to use the full duration of the maintenance window, we are allowing additional time should the need arise.
Thank you for selecting us as your provider to simplify, manage and optimize your technology expenses and programs to improve your productivity, business continuity, and value creation.