Tangoe Mobile
All Systems Operational
Tangoe Mobile Portal ? Operational
90 days ago
100.0 % uptime
Today
Tangoe Custom Solutions Portals ? Operational
90 days ago
100.0 % uptime
Today
Tangoe CRM (née Bluefish CRM) ? Operational
90 days ago
100.0 % uptime
Today
Helpdesk Services ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Tangoe Mobile Maintenance Feb 15, 2025 20:00 - Feb 16, 2025 06:00 EST
OVERVIEW
Tangoe Mobile's Infrastructure Team will be performing regularly scheduled maintenance tasks for hosted services.

IMPACT
Tangoe Mobile's Infrastructure Team will make every effort to ensure maximum up-time. Should an outage arise from this maintenance window, an incident report will be generated and distributed.

You can follow along with the progress of maintenance on our Hosted Infrastructure by monitoring: http://status.mobiwm.com.

Tangoe Mobile Release Highlights can be reviewed here: https://learn.tangoe.com/tangoe-mobile-release-notes/.

SCHEDULE
Tangoe's Mobile monthly maintenance is scheduled to occur Saturday, February 15, 2025 at 8:00 PM Eastern. We have extended out this month's maintenance window to end Sunday, February 16, 2025 at 6:00 AM Eastern to allow for some additional back-end changes.

ADDITIONAL NOTES
This maintenance window will be continuously monitored by both our Infrastructure Team and the Tangoe Mobile Monitoring Server. Any issues that arise will be immediately addressed and an incident report will be sent, if necessary.

Posted on Jan 31, 2025 - 17:57 EST
Past Incidents
Feb 10, 2025

No incidents reported today.

Feb 9, 2025

No incidents reported.

Feb 8, 2025
Completed - The scheduled maintenance has been completed.
Feb 8, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 20:00 EST
Scheduled - Dear Tangoe User,

As a reminder, we will be performing maintenance at the Tangoe Data Center in phases. The first phase is scheduled for Friday, January 24, 2025, at 8:00 PM Eastern and ending on Saturday, January 25, 2025, at 12:00 AM Eastern.

The next phase has been confirmed for Friday, February 7, 2025, at 8:00 PM Eastern and ending on Saturday, February 8, 2025, at 2:00 AM Eastern.

We will be enhancing our internet infrastructure by upgrading the ISP-level redundancy for production traffic. This improvement is part of our ongoing commitment to resilience and ensures even greater reliability and performance for our services.

What does this mean to me?

During this first phase tonight, on Friday, January 24, 2025, the impact will be on our inbound / outbound internet connections as we are physically upgrading the redundancy failover and internet downtime is expected.

During the second phase on Friday, February 7, 2025, users will also experience connection downtime. Once again, this will have an impact on inbound / outbound internet connections as we are finalizing the configuration upgrades and internet disruption is expected.

During both maintenances, users will experience connection downtime to any client VPN tunnels, and our secure file transfer protocol servers, (SFTP - eft.tangoe.com) and may cause some files to not be placed on the sites.

No applications will be shut down or touched during either process, however ALL connections to client VPN tunnels and eft.tangoe.com will be impacted.

Any files being uploaded / downloaded from SFTP (eft.tangoe.com) will have to be complete for the file to be valid. If the uploading / downloading process is interrupted, because of the maintenance, the process initializing any uploads / downloads will have to be retried. There is no risk of incorrect files or wrong data being passed to the SFTP sites during the maintenance.

As Tangoe cannot account for any internal client processes or scripts associated with network interruptions it is highly suggested that all owners re-run / check their processes for accurate results following the maintenance.

While we do not expect to use the full duration of the maintenance window, we are allowing additional time should the need arise.

Thank you for selecting us as your provider to simplify, manage and optimize your technology expenses and programs to improve your productivity, business continuity, and value creation.

Sincerely,

IT Production Support
IT.Production.Support@tangoe.com

Jan 24, 18:09 EST
Feb 7, 2025
Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025

No incidents reported.

Jan 28, 2025

No incidents reported.

Jan 27, 2025

No incidents reported.