Resolved -
This incident has been resolved.
Jul 21, 07:54 EDT
Update -
Service levels have returned to normal, and the processing delays have remained stable following remediation efforts and monitoring by our technical teams.
Our teams will continue to closely monitor the environment to ensure ongoing stability.
If you encounter any issues, please contact your Customer Success Manager or open an incident in ServiceNow.
Jul 21, 07:52 EDT
Update -
Keeping this in a degraded status until all processing delays are fully cleared. Our teams will continually monitor the environment. We appreciate your patience and will provide further updates as new information becomes available.
Jul 20, 18:38 EDT
Update -
Recovery efforts continue to progress, and impacted services are processing normally. Our teams are actively monitoring the environment while remaining processing delays are cleared.
Jul 20, 13:23 EDT
Monitoring -
We have made progress in addressing the processing delays. Processing queues are actively being reduced, and affected services, including reporting and export-related activities, have resumed processing.
While recovery efforts continue some delays may persist as the remaining backlog is cleared. Our teams remain engaged in monitoring the environment and investigating the underlying cause to help prevent recurrence.
Jul 20, 10:22 EDT
Identified -
Mitigation efforts are underway, and we are seeing progress as queued transactions continue to process and backlog levels decrease.
Our teams are actively monitoring the environment and additional updates will be provided as more information becomes available.
Jul 20, 09:12 EDT
Investigating -
We have received reports of users unable to perform certain activities in the applications. The users are facing issues in reporting, exporting and UEM syncs. Users are getting failure errors as reports are stuck in queue. Technical teams are currently working to address the issue.
Jul 20, 07:57 EDT