Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 22, 2025 - 00:00 EST
Scheduled
Dear Tangoe Client,
At Tangoe, we recognize the importance of service availability, especially during the holidays. As a precautionary measure during this time, we are implementing a freeze on Tangoe initiated changes.
This will begin Monday, December 22, 2025, at 12:00 AM Eastern through Monday, January 5, 2026, at 12:00 AM Eastern. Our freeze process helps to ensure continued service availability and reduces risk by eliminating any changes related to our applications. In short, no major changes will be made during this period. This is inclusive of system maintenance, technical deployments, application upgrades and scheduled patches. All regular day to day services and system activities will not be impacted such as invoice processing or system restarts.
During the freeze periods, our Global Support processes will operate as usual and non-service impacting changes will execute as planned. We will not schedule any maintenance that will impact client services during this time unless it is approved emergency maintenance.
Emergency maintenance changes can be done to address any production, UAT, sandbox or beta system issues. These will be reviewed by Tangoe Senior Level Management for approval. Any other maintenance request deemed not to be an emergency change will require Tangoe Executive Level Management review and approval.
Thank you for selecting us as your provider to simplify, manage and optimize your technology expenses and programs with our industry leading technology and services.