Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 07, 2025 - 20:00 EST
Scheduled
Dear Tangoe User,
We will be performing emergency maintenance at the Tangoe Data Center beginning tonight, Friday, March 7, 2025, at 8:00 PM Eastern and ending on Sunday, March 9, 2025, at 3:00 PM Eastern.
We are replacing a faulty cable in our networking environment that connects to the iSensor device protecting our network from any unauthorized activities such as any external attacks or malicious activity. If not replaced immediately it could otherwise cause unreliable or complete loss of connectivity.
What does this mean to me?
Users may experience sporadic connection downtime during the emergency maintenance window. This may have an impact on inbound / outbound internet connections including the client VPN tunnels, and our secure file transfer protocol servers, (SFTP - eft.tangoe.com). This may cause some files to not be placed on the sites.
No applications will be shut down or touched during the process, however connections to client VPN tunnels and eft.tangoe.com may have a brief loss of connection.
Any files being uploaded / downloaded from SFTP (eft.tangoe.com) will have to be complete for the file to be valid. If the uploading / downloading process is interrupted, because of the emergency maintenance, the process initializing any uploads / downloads will have to be retried. There is no risk of incorrect files or wrong data being passed to the SFTP sites during the maintenance.
As Tangoe cannot account for any internal client processes or scripts associated with network interruptions it is highly suggested that all owners re-run / check their processes for accurate results following the maintenance.
While we do not expect to use the full duration of the maintenance window, we are allowing additional time should the need arise.
Thank you for selecting us as your provider to simplify, manage and optimize your technology expenses and programs to improve your productivity, business continuity, and value creation.