Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 23, 2025 - 14:00 EDT
Scheduled
Dear Tangoe User,
Tangoe will be engaging in proactive system maintenance on the Tangoe Production data center beginning Saturday, August 23, 2025, at 2:00 PM Eastern and ending on Saturday, August 23, 2025, at 8:00 PM Eastern.
We are updating the iSensors which are part of the Intrusion Prevention Systems, these configuration changes to our network infrastructure will help to achieve optimal performance.
What does this mean to me?
During the maintenance on Saturday, August 23, 2025, users will experience connection downtime. This will have an impact on inbound / outbound connections and internet downtime is expected.
Users will experience connection downtime to any client VPN tunnels, and our secure file transfer protocol servers, (SFTP - eft.tangoe.com) and may cause some files to not be placed on the sites.
No applications will be shut down or touched during either process, however ALL connections to client VPN tunnels and eft.tangoe.com will be impacted.
Any files being uploaded / downloaded from SFTP (eft.tangoe.com) will have to be complete for the file to be valid. If the uploading / downloading process is interrupted, because of the maintenance, the process initializing any uploads / downloads will have to be retried. There is no risk of incorrect files or wrong data being passed to the SFTP sites during the maintenance.
As Tangoe cannot account for any internal client processes or scripts associated with network interruptions it is highly suggested that all owners re-run / check their processes for accurate results following the maintenance.
While we do not expect to use the full duration of the maintenance window, we are allowing additional time should the need arise.
Thank you for selecting us as your provider to simplify, manage and optimize your technology expenses and programs to improve your productivity, business continuity, and value creation.